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|Job Title||CALL CENTER MANAGER|
|Company||Ventura County Credit Union|
|Job Description||SUMMARY: Retains full responsibility for planning, directing, organizing and controlling the operational activities and staff in the call center. Insures application of and compliance with established operating policies and procedures of the Credit Union. Compiles and analyzes call center operating reports for management. Formulates recommendations concerning important policies and services for review and actively participates in Credit Union management. Provides a broad range of Credit Union services to members via incoming telephone calls. Provide employees and members with general Credit Union information related to savings rates, loan rates, Visa, checking accounts, etc. Cross-sell Credit Union services and products. Act as back-up to Call Center reps. Responsible for employment, counseling, performance evaluation, training, motivation and discipline of assigned employees.
To apply, log on to www.vccuonline.net, click careers, job opportunities.
No phone calls or agencies please
6026 Telephone Rd
Ventura, CA 93003
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