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Education & Training

Enhancing Your Personal Development
Educational Opportunities Calendar05/05/2016
May 05 eTrain: The Art of e-Business Etiquette Webinar
May 10 eTrain: Career Development: Mind Your Own Business Webinar
May 11 eTrain: Regulation B: Equal Credit Opportunity Act Webinar
May 12 eTrain: Sexual Harassment Awareness & Prevention Training Webinar
May 17 eTrain: Investigating Internal Fraud for the Beginner Webinar
May 18 eTrain: Deceased Member Accounts Webinar
May 19 eTrain: Getting Ready for a Fair Lending Examination Webinar
May 24 eTrain: Regulation E: Electronic Funds Transfers Webinar
May 25 eTrain: Current Investment Portfolio Management Trends Webinar
May 26 eTrain: In Love with the Voice: Building Your Credit Union Telephone Skills Webinar
May 27 eTrain: The ABC’s of Loan Participations Webinar
June 07 eTrain: Employment Practices for Managers & Supervisors, Part 1 Webinar
June 07 Vehicle and Vessel Seminar Fresno
June 08 Vehicle and Vessel Seminar Folsom
June 08 eTrain: Five Critical Things Your Member Survey Isn't Telling You Webinar
June 09 eTrain: Regulation V: Fair Credit Reporting Act Webinar
June 09 Vehicle and Vessel Seminar Sunnyvale
June 14 Vehicle and Vessel Seminar Ontario
June 14 eTrain: Employment Practices for Managers & Supervisors, Part 2 Webinar
June 15 eTrain: Dissecting Which Loan Participation is Best for your CU Webinar
June 15 Vehicle and Vessel Seminar Glendale
June 16 Vehicle and Vessel Seminar Westminster
June 16 eTrain: Elder Financial Abuse Prevention & Procedures in California Webinar
June 16 Your Economy - Your Credit Union Anaheim Hills
 
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From the Editors of CU Weekly

RESOLVE CONFLICT AT YOUR CU
updated 06/18/13 08:39 AM
Tips to Handle Difficult Situations
Get the tools and practical applications you need to defuse conflict at your credit union and in your life!

During the June 25 Snipers, Steamrollers and Chronic Complainers: Communication Tools for Dealing with Difficult People webinar, motivational speaker, author, and communication skills expert Pamela Jett will provide you with valuable knowledge and tactics on how to stay calm, cool, and productive in emotionally charged situations.

Jett will discuss:

  • The primary reason difficult people are difficult and what to do about it.
  • What to do and say to counteract typical “difficult people” tactics.
  • Powerful communication techniques to diffuse anger and calm people down.
  • Handling multiple demands and pressures without losing your composure.
  • Why “goat hiding” is a must-have skill set and how to use it for success.
  • What to say when others lose their cool, and what not to say.

This information is especially pertinent to credit union managers, supervisors, and staff who handle member and staff conflict situations.

Click here to register!

 
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