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Education & Training

Enhancing Your Personal Development
Educational Opportunities Calendar07/27/2016
July 27 eTrain: Trusts & Other Fiduciary Accounts Webinar
July 28 eTrain: Managing Liquidity, Capital Profiles, & Other Critical Issues Webinar
Aug. 02 eTrain: Tips for Terrific Talking, Part 1: Crafting POWER-full Presentations Webinar
Aug. 03 eTrain: Regulation CC: Check Holds Webinar
Aug. 04 eTrain: Member Conflict: Opportunity Knocks! Webinar
Aug. 05-06 Shapiro Summit Northern California
Aug. 09 eTrain: Tips for Terrific Talking, Part 2: Delivering POWER-full Presentations Webinar
Aug. 10 eTrain: Staying Relevant in the Lending Marketplace Webinar
Aug. 23 eTrain: Bank Secrecy Act (BSA) for Lenders Webinar
Aug. 24 eTrain: Bank Secrecy Act ( BSA) for Frontline Staff Webinar
Aug. 25 eTrain: Bank Secrecy Act (BSA) for BSA Officers Webinar
Aug. 31 eTrain: Malware Mules & Money Webinar
Sep. 07 eTrain: Basics of Automated Clearinghouse (ACH) Transactions Webinar
Sep. 08 eTrain: Managing Across the Generations Webinar
Sep. 13 Regulatory Update Seminar Fresno
Sep. 14 Regulatory Update Seminar Sacramento
Sep. 15 Regulatory Update Seminar Oakland
Sep. 15 eTrain: Lending to Service Members Webinar
Sep. 16 Regulatory Update Seminar Santa Clara
Sep. 20 eTrain: ACH Exceptions, Government Payments, & Deceased Account Holders Webinar
Sep. 20 Regulatory Update Seminar Ontario
Sep. 21 eTrain: Automated Clearinghouse (ACH) Risks for Business Webinar
Sep. 21 Regulatory Update Seminar Glendale
Sep. 22 Regulatory Update Seminar Torrance
 
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From the Editors of CU Weekly

RESOLVE CONFLICT AT YOUR CU
updated 06/18/13 08:39 AM
Tips to Handle Difficult Situations
Get the tools and practical applications you need to defuse conflict at your credit union and in your life!

During the June 25 Snipers, Steamrollers and Chronic Complainers: Communication Tools for Dealing with Difficult People webinar, motivational speaker, author, and communication skills expert Pamela Jett will provide you with valuable knowledge and tactics on how to stay calm, cool, and productive in emotionally charged situations.

Jett will discuss:

  • The primary reason difficult people are difficult and what to do about it.
  • What to do and say to counteract typical “difficult people” tactics.
  • Powerful communication techniques to diffuse anger and calm people down.
  • Handling multiple demands and pressures without losing your composure.
  • Why “goat hiding” is a must-have skill set and how to use it for success.
  • What to say when others lose their cool, and what not to say.

This information is especially pertinent to credit union managers, supervisors, and staff who handle member and staff conflict situations.

Click here to register!

 
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