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Enhancing Your Personal Development
Educational Opportunities Calendar05/26/2015

2015 Education and Training Calendar brochure, please click here.
 

May 27 eTrain: Ten Steps to Relentless Loan Growth Webinar
June 04 eTrain: Employment Practices for Managers & Supervisors, Part 1: Employment Discrimination, Diversity, & Harassment Issues webinar
June 09 Vehicle and Vessel Seminar Fresno
June 10 Vehicle and Vessel Seminar Sacramento
June 11 Vehicle and Vessel Seminar Oakland
June 11 eTrain: Employment Practices for Managers & Supervisors, Part 2: Performance & Behavior Issues: Legal Strategies webinar
June 11 Regional Roundtable for CEOs La Canada Flintridge
June 16 Vehicle and Vessel Seminar Ontario
June 16 eTrain: Cross Selling Your Deposit Services Webinar
June 17 Vehicle and Vessel Seminar Glendale
June 18 Vehicle and Vessel Seminar Westminster
June 18 eTrain: Employment Practices for Managers & Supervisors, Part 3: Wage & Hour Issues: Essential Compliance webinar
June 23 eTrain: UDAAP: Do You Know It When You See It? Webinar
June 24 eTrain: Cross Selling Your Lending Services Webinar
June 25 eTrain: Employment Practices for Managers & Supervisors, Part 4: Mental Health and Disability Issues in the Workplace webinar
July 07 eTrain: Gen Y Personal Finances webinar
July 08 Regional Roundtable for CEOs Concord
July 15 eTrain: Compliance for Marketing Managers webinar
July 28 eTrain: Trusts & Other Fiduciary Accounts webinar
Aug. 05 eTrain: Best Practices in Consumer Lending webinar
Aug. 06 eTrain: Creating a Sales Culture Webinar
Aug. 26 eTrain: Bank Secrecy Act (BSA) for Lenders webinar
Aug. 27 eTrain: Bank Secrecy Act (BSA) for Frontline Staff webinar
Aug. 28 eTrain: Bank Secrecy Act (BSA) for BSA Officers webinar
 
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eTrain Live Webinars by Topic

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From the Editors of CU Weekly

RESOLVE CONFLICT AT YOUR CU
updated 06/18/13 08:39 AM
Tips to Handle Difficult Situations
Get the tools and practical applications you need to defuse conflict at your credit union and in your life!

During the June 25 Snipers, Steamrollers and Chronic Complainers: Communication Tools for Dealing with Difficult People webinar, motivational speaker, author, and communication skills expert Pamela Jett will provide you with valuable knowledge and tactics on how to stay calm, cool, and productive in emotionally charged situations.

Jett will discuss:

  • The primary reason difficult people are difficult and what to do about it.
  • What to do and say to counteract typical “difficult people” tactics.
  • Powerful communication techniques to diffuse anger and calm people down.
  • Handling multiple demands and pressures without losing your composure.
  • Why “goat hiding” is a must-have skill set and how to use it for success.
  • What to say when others lose their cool, and what not to say.

This information is especially pertinent to credit union managers, supervisors, and staff who handle member and staff conflict situations.

Click here to register!

 
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