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Enhancing Your Personal Development
Educational Opportunities Calendar10/24/2014

To receive an email of the 2015 Education and Training Calendar when it's ready, please click here.
 

Oct. 23 Chapter Forum Los Angeles
Nov. 06 eTrain: Blowing the Doors Off Business Development Webinar
Nov. 12 eTrain: Protecting Your Database from Hackers Webinar
Nov. 13 eTrain: Power of Attorney Webinar
Nov. 18 eTrain: IRS Reporting Requirements Webinar
Nov. 19 eTrain: Developing Your Robbery Prevention, Response, & Aftermath Training Webinar
Nov. 20 eTrain: Sexual Harassment Awareness & Prevention Webinar
Dec. 03 eTrain: Real Estate Loan Review & Audit Procedures Webinar
Dec. 09 eTrain: The Legal Aspects of Social Media Webinar
Dec. 11-13 Joseph A. McDonald Attorney Conference Santa Barbara
Dec. 16 Regional Roundtable for CEOs San Luis Obispo
Feb. 04 Nevada Government Relations Rally Carson City
Apr. 13-14 California Government Relations Rally Sacramento
 
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eTrain Live Webinars by Topic

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From the Editors of CU Weekly

RESOLVE CONFLICT AT YOUR CU
updated 06/18/13 08:39 AM
Tips to Handle Difficult Situations
Get the tools and practical applications you need to defuse conflict at your credit union and in your life!

During the June 25 Snipers, Steamrollers and Chronic Complainers: Communication Tools for Dealing with Difficult People webinar, motivational speaker, author, and communication skills expert Pamela Jett will provide you with valuable knowledge and tactics on how to stay calm, cool, and productive in emotionally charged situations.

Jett will discuss:

  • The primary reason difficult people are difficult and what to do about it.
  • What to do and say to counteract typical “difficult people” tactics.
  • Powerful communication techniques to diffuse anger and calm people down.
  • Handling multiple demands and pressures without losing your composure.
  • Why “goat hiding” is a must-have skill set and how to use it for success.
  • What to say when others lose their cool, and what not to say.

This information is especially pertinent to credit union managers, supervisors, and staff who handle member and staff conflict situations.

Click here to register!

 
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