2015 Education and Training Calendar brochure, please click here.
|•||Dec. 01||eTrain: Plastic Card Fraud & EMV||Webinar|
|•||Dec. 02||eTrain: Building Your Compliance Program||webinar|
|•||Dec. 09||eTrain: Dealing with a Third Party Data Breach||webinar|
|•||Dec. 10-12||Joseph A. McDonald Attorney Conference||Santa Barbara|
|For CEO ROUNDTABLE events, please click HERE.|
|Can't find the topic you are looking for? Click HERE to let us know.|
|BOLD designates on-site event. Click here for a complete listing.|
To register or find out more about a topic offered by seminar, webinar, school or conference, please click on the topic link below.
During the June 25 Snipers, Steamrollers and Chronic Complainers: Communication Tools for Dealing with Difficult People webinar, motivational speaker, author, and communication skills expert Pamela Jett will provide you with valuable knowledge and tactics on how to stay calm, cool, and productive in emotionally charged situations.
Jett will discuss:
This information is especially pertinent to credit union managers, supervisors, and staff who handle member and staff conflict situations.