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Educational Opportunities Calendar03/30/2015

2015 Education and Training Calendar brochure, please click here.
 

Apr. 02 eTrain: Credit Union Differentiation webinar
Apr. 09 eTrain: 101 Credit Union Insights webinar
Apr. 12 Credit Union SacTown Ten-Mile Run Sacramento
Apr. 13-14 California Government Relations Rally Sacramento
Apr. 13 Regional Roundtable for CEOs Sacramento
Apr. 14 Basic Mortgage Lending Compliance Seminar Fresno
Apr. 15 Basic Mortgage Lending Compliance Seminar Sacramento
Apr. 15 eTrain: Preparing for Workplace Violence: A Good Plan Can Stop the Bad Guys in their Tracks webinar
Apr. 16 Basic Mortgage Lending Compliance Seminar Oakland
Apr. 21 Basic Mortgage Lending Compliance Seminar Ontario
Apr. 22 Basic Mortgage Lending Compliance Seminar Westminster
Apr. 22 eTrain: Call Center Metrics from the Member's Perspective webinar
Apr. 28 eTrain: Dormant Accounts & Escheat Procedures webinar
May 05 eTrain: Business Account Administration webinar
May 12 eTrain: Sexual Harassment Awareness & Prevention Training webinar
May 13 The Virtual Model: Dealing with Member Ghosts Webinar
May 14 Regional Roundtable for CEOs Fresno
May 19 eTrain: Deceased Member Accounts webinar
May 21 eTrain: Member Business Lending Compliance Webinar
May 27 Ten Steps to Relentless Loan Growth Webinar
June 04 eTrain: EPMS, Part 1: Employment Discrimination webinar
June 09 Vehicle and Vessel Seminar Fresno
June 10 Vehicle and Vessel Seminar Sacramento
June 11 Vehicle and Vessel Seminar Oakland
 
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From the Editors of CU Weekly

RESOLVE CONFLICT AT YOUR CU
updated 06/18/13 08:39 AM
Tips to Handle Difficult Situations
Get the tools and practical applications you need to defuse conflict at your credit union and in your life!

During the June 25 Snipers, Steamrollers and Chronic Complainers: Communication Tools for Dealing with Difficult People webinar, motivational speaker, author, and communication skills expert Pamela Jett will provide you with valuable knowledge and tactics on how to stay calm, cool, and productive in emotionally charged situations.

Jett will discuss:

  • The primary reason difficult people are difficult and what to do about it.
  • What to do and say to counteract typical “difficult people” tactics.
  • Powerful communication techniques to diffuse anger and calm people down.
  • Handling multiple demands and pressures without losing your composure.
  • Why “goat hiding” is a must-have skill set and how to use it for success.
  • What to say when others lose their cool, and what not to say.

This information is especially pertinent to credit union managers, supervisors, and staff who handle member and staff conflict situations.

Click here to register!

 
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