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Education & Training

Enhancing Your Personal Development
Educational Opportunities Calendar05/04/2016
May 04 eTrain: Managing Your Investment Portfolio Assets Webinar
May 05 eTrain: The Art of e-Business Etiquette Webinar
May 10 eTrain: Career Development: Mind Your Own Business Webinar
May 11 eTrain: Regulation B: Equal Credit Opportunity Act Webinar
May 12 eTrain: Sexual Harassment Awareness & Prevention Training Webinar
May 17 eTrain: Investigating Internal Fraud for the Beginner Webinar
May 18 eTrain: Deceased Member Accounts Webinar
May 19 eTrain: Getting Ready for a Fair Lending Examination Webinar
May 24 eTrain: Regulation E: Electronic Funds Transfers Webinar
May 25 eTrain: Current Investment Portfolio Management Trends Webinar
May 26 eTrain: In Love with the Voice: Building Your Credit Union Telephone Skills Webinar
May 27 eTrain: The ABC’s of Loan Participations for Small Credit Unions Webinar
June 07 eTrain: Employment Practices for Managers & Supervisors, Part 1 Webinar
June 07 Vehicle and Vessel Seminar Fresno
June 08 Vehicle and Vessel Seminar Folsom
June 08 eTrain: Five Critical Things Your Member Survey Isn't Telling You Webinar
June 09 eTrain: Regulation V: Fair Credit Reporting Act Webinar
June 09 Vehicle and Vessel Seminar Sunnyvale
June 14 Vehicle and Vessel Seminar Ontario
June 14 eTrain: Employment Practices for Managers & Supervisors, Part 2 Webinar
June 15 eTrain: Which Loan Participation is Best for Your Credit Union’s Portfolio? Webinar
June 15 Vehicle and Vessel Seminar Glendale
June 16 Vehicle and Vessel Seminar Westminster
June 16 Your Economy - Your Credit Union Anaheim Hills
 
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From the Editors of CU Weekly

COLLECTIONS 101: PAST-DUE ACCOUNTS
updated 09/23/13 02:19 PM
Guidelines for an Organized Approach
And if you’re new or inexperienced in collections procedures, how do you even know where to begin?

Get started with the Collections 101 webinar on Oct. 2 at 10:00-11:30 a.m. Credit union lending expert Rick Menton will educate you on the operational guidelines for a methodical, organized approach to credit union collections, and valuable tips and techniques for handling delinquent loans and accounts.

Menton will utilize real life experiences from his years in collections to emphasize and highlight information. Case studies and group exercises are integrated in the program.

Topics to be discussed:

  • Delinquency causes
  • Using the telephone
  • Under 30–day delinquency ratios
  • Skip tracing
  • Handling debtor objections
  • Repossessions and collateral
  • Fair Debt Collections Practices Act (FDCPA)
  • Policies

Ready to register? Click here!

 
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