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Apr. 23 eTrain: Managing Investment Portfolio Assets Webinar
Apr. 23 Bank Secrecy Act (BSA) Compliance School Oakland
Apr. 24 eTrain: Business Account Administration Webinar
Apr. 29 eTrain: Coaching, Counseling, & Mentoring Skills Webinar
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May 07 eTrain: Healthcare Reform Update Webinar
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May 13 Bankruptcy & Collections Seminar Fresno
May 14 Bankruptcy & Collections Seminar Sacramento
May 14 eTrain: Dormant Accounts & Escheat Procedures Webinar
May 15 Bankruptcy & Collections Seminar Oakland
May 20 Bankruptcy & Collections Seminar Ontario
May 20 eTrain: Sexual Harassment Awareness & Prevention Webinar
May 21 Bankruptcy & Collections Seminar Glendale
May 21 eTrain: Putting the 'Credit' Back Into Credit Union Webinar
May 22 eTrain: REACH Executive Webinar: Effective Board Management in the 21st Century Webinar
May 27 eTrain: Member Business Lending Compliance Webinar
May 28 eTrain: Compliance for Frontline Staff Webinar
May 29 Regional Roundtable for CEOs Santa Ana
 
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From the Editors of CU Weekly

COLLECTIONS 101: PAST-DUE ACCOUNTS
updated 09/23/13 02:19 PM
Guidelines for an Organized Approach
And if you’re new or inexperienced in collections procedures, how do you even know where to begin?

Get started with the Collections 101 webinar on Oct. 2 at 10:00-11:30 a.m. Credit union lending expert Rick Menton will educate you on the operational guidelines for a methodical, organized approach to credit union collections, and valuable tips and techniques for handling delinquent loans and accounts.

Menton will utilize real life experiences from his years in collections to emphasize and highlight information. Case studies and group exercises are integrated in the program.

Topics to be discussed:

  • Delinquency causes
  • Using the telephone
  • Under 30–day delinquency ratios
  • Skip tracing
  • Handling debtor objections
  • Repossessions and collateral
  • Fair Debt Collections Practices Act (FDCPA)
  • Policies

Ready to register? Click here!

 
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