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Enhancing Your Personal Development
Educational Opportunities Calendar03/05/2015

2015 Education and Training Calendar brochure, please click here.
 

Mar. 10 CA Account Administration Seminar Fresno
Mar. 11 CA Account Administration Seminar Sacramento
Mar. 11 eTrain: Turning Strategies into Results-Oriented Plans webinar
Mar. 12 CA Account Administration Seminar Oakland
Mar. 17 CA Account Administration Seminar Ontario
Mar. 17 eTrain: Fair Lending Practices webinar
Mar. 18 CA Account Administration Seminar Glendale
Mar. 19 CA Account Administration Seminar Tustin
Mar. 19 eTrain: Leading Change: Why Can't Things Just Stay the Same? webinar
Mar. 19 Regional Roundtable for CEOs San Diego
Mar. 25 eTrain: Financial Literacy, Credit Unions, and Generation Z webinar
Apr. 09 eTrain: 101 Credit Union Insights webinar
Apr. 12 Credit Union SacTown Ten-Mile Run Sacramento
Apr. 13-14 California Government Relations Rally Sacramento
Apr. 13 Regional Roundtable for CEOs Sacramento
Apr. 14 Basic Mortgage Lending Compliance Seminar Fresno
Apr. 15 Basic Mortgage Lending Compliance Seminar Sacramento
Apr. 15 eTrain: Preparing for Workplace Violence webinar
Apr. 16 Basic Mortgage Lending Compliance Seminar Oakland
Apr. 21 Basic Mortgage Lending Compliance Seminar Ontario
Apr. 22 Basic Mortgage Lending Compliance Seminar Westminster
Apr. 22 eTrain: Call Center Metrics from the Member's Perspective webinar
Apr. 28 eTrain: Dormant Accounts & Escheat Procedures webinar
May 05 eTrain: Business Account Administration webinar
 
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BOLD designates on-site event. Click here for a complete listing.
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From the Editors of CU Weekly

COLLECTIONS 101: PAST-DUE ACCOUNTS
updated 09/23/13 02:19 PM
Guidelines for an Organized Approach
And if you’re new or inexperienced in collections procedures, how do you even know where to begin?

Get started with the Collections 101 webinar on Oct. 2 at 10:00-11:30 a.m. Credit union lending expert Rick Menton will educate you on the operational guidelines for a methodical, organized approach to credit union collections, and valuable tips and techniques for handling delinquent loans and accounts.

Menton will utilize real life experiences from his years in collections to emphasize and highlight information. Case studies and group exercises are integrated in the program.

Topics to be discussed:

  • Delinquency causes
  • Using the telephone
  • Under 30–day delinquency ratios
  • Skip tracing
  • Handling debtor objections
  • Repossessions and collateral
  • Fair Debt Collections Practices Act (FDCPA)
  • Policies

Ready to register? Click here!

 
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