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Education & Training

Enhancing Your Personal Development
Educational Opportunities Calendar05/30/2016
 
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From the Editors of CU Weekly

WHAT MEMBER SURVEYS DON’T TELL YOU
updated 05/17/16 08:42 AM
5 Critical Pieces of Info
eTrain webinar: June 08 , 2016

Annual member surveys are the primary approach credit unions use to gauge members’ satisfaction. Although credit unions typically score higher than banks, member growth continues to be low. What is your credit union missing or not doing right?

Sign up for the Five Critical Things Your Member Survey Isn’t Telling You webinar on June 8 where you will learn the five critical things your survey isn’t telling you, including why member satisfaction is not what you should care about, why net promoter scores only tell you part of the story, and the single most important loyalty driver to our industry.

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