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Education & Training

Enhancing Your Personal Development
Educational Opportunities Calendar05/28/2016
June 07 eTrain: Employment Practices for Managers & Supervisors, Part 1 Webinar
June 07 Vehicle and Vessel Seminar Fresno
June 08 Vehicle and Vessel Seminar Folsom
June 08 eTrain: Five Critical Things Your Member Survey Isn't Telling You Webinar
June 09 eTrain: Regulation V: Fair Credit Reporting Act Webinar
June 09 Vehicle and Vessel Seminar Sunnyvale
June 14 Vehicle and Vessel Seminar Ontario
June 14 eTrain: Employment Practices for Managers & Supervisors, Part 2 Webinar
June 15 Vehicle and Vessel Seminar Glendale
June 15 eTrain: Dissecting Which Loan Participation is Best for your CU Webinar
June 16 eTrain: Elder & and Dependent Adult Financial Abuse Prevention & Procedures in California Webinar
June 16 Your Economy - Your Credit Union Anaheim Hills
June 16 Vehicle and Vessel Seminar Westminster
June 21 eTrain: Employment Practices for Managers & Supervisors, Part 3 Webinar
June 22 eTrain: Collections for Credit Unions Webinar
June 28 eTrain: Employment Practices for Managers & Supervisors, Part 4 Webinar
June 29 eTrain: Calling the Right Play: Challenges for Credit Union Directors & CEOs Webinar
June 30 eTrain: Loan Participation Due Diligence: Risk, Reward, and Regulations Webinar
 
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From the Editors of CU Weekly

WHAT MEMBER SURVEYS DON’T TELL YOU
updated 05/17/16 08:42 AM
5 Critical Pieces of Info
eTrain webinar: June 08 , 2016

Annual member surveys are the primary approach credit unions use to gauge members’ satisfaction. Although credit unions typically score higher than banks, member growth continues to be low. What is your credit union missing or not doing right?

Sign up for the Five Critical Things Your Member Survey Isn’t Telling You webinar on June 8 where you will learn the five critical things your survey isn’t telling you, including why member satisfaction is not what you should care about, why net promoter scores only tell you part of the story, and the single most important loyalty driver to our industry.

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