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Education & Training     

Education & Training

Enhancing Your Personal Development
eTrain Anytime Archives — Education on Demand 

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Business Development/Marketing
Creating a Sales Culture in Your Credit Union  
Credit Union History & Philosophy: Understanding the CU Difference  
Cross Selling Your Deposit Services  
Cross Selling Your Lending Services  
Increasing Member Retention  
Social Media Compliance  
Three Reasons Credit Unions Should Still Have SEGs  
 
Compliance/Regulatory
Account Administration Rules & Procedures for Nevada Credit Unions  
Bank Secrecy Act (BSA) for BSA Officers  
Bank Secrecy Act (BSA) for Frontline Staff  
Bank Secrecy Act (BSA) for Lenders  
Bank Secrecy Act (BSA) for Volunteers  
California Department of Financial Institutions (DFI) Hot Topics, Emerging Trends, & Examination Issues  
Closed- and Open-end Lending Compliance  
Collections 101  
Compliance for Opening Accounts Online  
Credit Card Compliance  
Credit Union Officials' 2014 Watch List  
Dealing with Class Action Lawsuits  
Deceased Member Accounts  
Developing Your Robbery Prevention, Response, and Aftermath Training  
Effective Vendor Contract Negotiation, Review, & Management  
Elder Financial Abuse Procedures & Prevention in California  
Employment Practices for Managers & Supervisors, Part 1: Employment Discrimination, Diversity, & Harassment Issues  
Employment Practices for Managers & Supervisors, Part 2: Documentation, Discipline, Workers Compensation, & Privacy Issues  
Employment Practices for Managers & Supervisors, Part 3: Wage & Hour Issues  
Employment Practices for Managers & Supervisors, Part 4: Disabilities & Leaves  
Home Mortgage Disclosure Act Reporting  
How to Create & Manage Your Compliance Program  
Internal Revenue Service (IRS) Reporting Requirements  
IRA - A Step Up - eTrain Anytime Seminar  
IRA Fundamentals - eTrain Anytime Seminar  
Marketing & Advertising Compliance  
Membership & Account Ownership  
Mortgage Lending Compliance Update  
National Credit Union Administration (NCUA) Hot Topics, Emerging Trends, & Examination Issues  
Plastic Card Fraud  
Power of Attorney  
Reading & Understanding Financial Statements  
Regulation B and Regulation V Compliance  
Regulatory Exam Feedback: The Next Steps  
Responding to Examination Reports & Regulatory Action  
Responding to Federal Subpoenas  
Rules for Handling Checking Accounts  
Social & Workplace Violence Prevention Techniques  
The 5300 Call Report  
The Changing Landscape for Employer Health Plans: What Credit Unions Need to Know  
The Final Rules for International Remittance Transfers  
The Pros & Cons of Prepaid Cards  
Trusts & Other Fiduciary Accounts  
Truth in Savings Act, Regulation D, & Regulation E Compliance  
When a Borrower Dies  
Writing Policies & Procedures  
 
Financials/Accounting
11 Ratios Every Credit Union Professional Should Know  
Accounting for Investments for Shapiro Credit Unions  
Alternative Revenue Strategies  
Balance Sheet Management Process for Shapiro Credit Unions  
Broker Dealer Selection for Shapiro Credit Unions  
CNYIN Webinar: Get to Know the New NEFE  
Enterprise Risk Management, Part 1  
Enterprise Risk Management, Part 2  
Enterprise Risk Management, Part 3  
Form 990 & UBIT Update  
Guidelines for Creating Your Department's Budget  
Interest Rate Risk Policy & Program Requirements  
Internal Embezzlement: Protecting Your Credit Union from Thieves Within  
Internal Revenue Service (IRS) Reporting Requirements  
Managing Your Operating Return on Assets (ROA): Loan/Deposit Pricing & Expense Control  
Maximizing Non-Interest Income  
Payment Systems for the Future  
Policy & Review for Shapiro Credit Unions  
RateMap New User Webinar  
Reading & Understanding Financial Statements  
The 5300 Call Report  
The Investment Process & Purpose for Shapiro Credit Unions Overview  
Understanding Investment Options for Shapiro Credit Unions  
 
Leadership/Management
20 Ways to Motivate, Inspire, and Energize Your Team  
Bank Secrecy Act (BSA) for Volunteers  
Board of Director Duties & Responsibilities  
Credit Union History & Philosophy: Understanding the CU Difference  
Credit Union Officials' 2014 Watch List  
Elder Financial Abuse Procedures & Prevention in California  
Employment Practices for Managers & Supervisors, Part 1: Employment Discrimination, Diversity, & Harassment Issues  
Employment Practices for Managers & Supervisors, Part 2: Documentation, Discipline, Workers Compensation, & Privacy Issues  
Employment Practices for Managers & Supervisors, Part 3: Wage & Hour Issues  
Employment Practices for Managers & Supervisors, Part 4: Disabilities & Leaves  
Internal Embezzlement: Protecting Your Credit Union from Thieves Within  
Leadership Skills for Middle Managers & Supervisors  
Planning Your Credit Union's Annual Meeting  
Power of Attorney  
Recruiting the Next Generation of Board Members  
Responding to Examination Reports & Regulatory Action  
Snipers, Steamrollers and Chronic Complainers: Communication Tools for Dealing with Difficult People  
Speak to Be Heard  
Survival Skills for New Managers & Supervisors  
Telephone Etiquette & Excellence  
The Art of e-Business Etiquette  
The Changing Landscape for Employer Health Plans: What Credit Unions Need to Know  
 
Lending/Collections
Bank Secrecy Act (BSA) for Lenders  
Basic Consumer Lending  
Closed- and Open-end Lending Compliance  
CNYIN Webinar: Get to Know the New NEFE  
Collections 101  
Cross Selling Your Lending Services  
Fair Credit Reporting Act  
Financial Counseling for Loan Officers  
Home Mortgage Disclosure Act Reporting  
Internal Revenue Service (IRS) Reporting Requirements  
Managing Your Operating Return on Assets (ROA): Loan/Deposit Pricing & Expense Control  
RateMap New User Webinar  
REACH Executive Webinar: Strategies to Improve Your Commerical Lending Portfolio  
Reading & Understanding Income Tax Returns  
Real Estate Loan Review & Audit Procedures  
Regulation B and Regulation V Compliance  
Reverse Mortgages  
The Pros & Cons of Prepaid Cards  
When a Borrower Dies  
 
Operations
2014 Economic Outlook  
Account Administration Rules & Procedures for Nevada Credit Unions  
Bank Secrecy Act (BSA) for BSA Officers  
Bank Secrecy Act (BSA) for Frontline Staff  
Bank Secrecy Act (BSA) for Lenders  
Bank Secrecy Act (BSA) for Volunteers  
California Department of Financial Institutions (DFI) Hot Topics, Emerging Trends, & Examination Issues  
Collections 101  
Counterfeit Checks, Cash, & Forgeries  
Creating a Sales Culture in Your Credit Union  
Credit Union Officials' 2014 Watch List  
Cross Selling Your Lending Services  
Dealing with Class Action Lawsuits  
Developing Your Robbery Prevention, Response, and Aftermath Training  
Disaster Preparedness, Recovery, & Business Resumption  
Elder Financial Abuse Procedures & Prevention in California  
Employment Practices for Managers & Supervisors, Part 1: Employment Discrimination, Diversity, & Harassment Issues  
Employment Practices for Managers & Supervisors, Part 2: Documentation, Discipline, Workers Compensation, & Privacy Issues  
Employment Practices for Managers & Supervisors, Part 3: Wage & Hour Issues  
Employment Practices for Managers & Supervisors, Part 4: Disabilities & Leaves  
Guidelines for Creating Your Department's Budget  
Hacking 101: Prevention & Recovery Measures  
Internal Embezzlement: Protecting Your Credit Union from Thieves Within  
Internal Revenue Service (IRS) Reporting Requirements  
IRA - A Step Up - eTrain Anytime Seminar  
IRA Fundamentals - eTrain Anytime Seminar  
Managing Your Operating Return on Assets (ROA): Loan/Deposit Pricing & Expense Control  
Maximizing Non-Interest Income  
Mobile Marketing is More Than a Text Message  
Planning Your Credit Union's Annual Meeting  
Plastic Card Fraud  
Regulation B and Regulation V Compliance  
Regulatory Exam Feedback: The Next Steps  
Responding to Examination Reports & Regulatory Action  
Responding to Federal Subpoenas  
Responding to Garnishments & Levies  
Rules for Handling Checking Accounts  
Serving Members Who No Longer Need Branches  
Snipers, Steamrollers and Chronic Complainers: Communication Tools for Dealing with Difficult People  
Social & Workplace Violence Prevention Techniques  
The 5300 Call Report  
The Changing Landscape for Employer Health Plans: What Credit Unions Need to Know  
The Final Rules for International Remittance Transfers  
The Pros & Cons of Prepaid Cards  
The Ten Worst Security Mistakes Credit Unions Make  
Trends in Financial Service Innovations  
Truth in Savings Act, Regulation D, & Regulation E Compliance  
Understanding NCUSIF  
 
Volunteer/Supervisory Committee
7 1/2 New Things on the Board's Radar  
Bank Secrecy Act (BSA) for Volunteers  
Board Governance & Liabilities  
Board of Director Duties & Responsibilities  
California Department of Financial Institutions (DFI) Hot Topics, Emerging Trends, & Examination Issues  
Credit Union Officials' 2014 Watch List  
Dealing with Class Action Lawsuits  
Establishing a Code of Ethics for Volunteers  
Fulfilling NCUA Financial Literacy Requirements for Directors, Parts 1 & 2  
Internal Embezzlement: Protecting Your Credit Union from Thieves Within  
Planning Your Credit Union's Annual Meeting  
Recruiting the Next Generation of Board Members  
Responding to Examination Reports & Regulatory Action  
The 5300 Call Report  
 
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