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Education & Training

Enhancing Your Personal Development
eTrain Anytime Archives — Education on Demand 

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Accounting/Financials
Accounting for Investments for Shapiro Credit Unions  
ACH Exceptions, Government Payments, & Deceased Account Holders  
ACH Risks for Business  
Basics of Automated Clearing House (ACH) Transactions  
Enterprise Risk Management, Part 1  
Enterprise Risk Management, Part 2  
Enterprise Risk Management, Part 3  
Fulfilling NCUA Financial Literacy Requirements for Directors, Parts 1 & 2  
Guidelines for Creating Your Department's Budget  
Interest Rate Risk Policy & Program Requirements  
Internal Embezzlement: Protecting Your Credit Union from Thieves Within  
IRS Reporting Requirements  
Loan Participations: A Tool for Liquidity, Managing Risk, & Balance Sheet Allocation  
Managing Investment Portfolio Assets to Enhance Liquidity, Return, & Risk Exposure  
Managing Your Operating Return on Assets (ROA): Loan/Deposit Pricing & Expense Control  
Member-Friendly Non-Interest Income  
Payment Systems for the Future  
Reporting Unclaimed Property in California  
Understanding Investment Options for Shapiro Credit Unions  
Vendor Due Diligence  
What You Need to Know About Europay, MasterCard, and Visa (EMV) Chip Technology  
 
Business Development/Marketing
Advertising Compliance: Rules & Risks  
Blowing the Doors Off Business Development  
Branches, Smart Phones, and New Technology: The Evolving Definition of Member Convenience  
Commercial Real Estate Lessons Learned from the Great Recession  
Credit Union Differentiation  
Demystifying Innovation  
Eight Techniques for Successful Networking  
Financial Literacy, Credit Unions, and Generation Z  
Making the Most Out of Your First Encounter with a New Member  
Putting the 'Credit' Back Into Credit Union: Becoming Relevant in the Lending Marketplace  
Social Engineering: The Capacity for Catastrophe  
Social Media: Driving Business Through Engagement  
The Virtual Model: Dealing with Member Ghosts  
 
Compliance/Regulatory
Credit Union Overdraft Fees are Attracting Class-Action Litigation  
All Star Training  
Bank Secrecy Act (BSA) for BSA Officers  
Bank Secrecy Act (BSA) for Frontline Staff  
Bank Secrecy Act (BSA) for Lenders  
Bank Secrecy Act for Volunteers  
Business Account Administration  
Checking Account Rules & Regulations  
Collections 101  
Compliance for Frontline Staff  
Compliance for Opening Accounts Online  
ComplySight Compliance Solutions  
Credit Card Compliance  
Cybersecurity: FFIEC Initiatives & Observations from the 2014 Assessments  
Deceased Member Accounts  
Dormant Accounts & Escheat Procedures  
Effective Vendor Contract Negotiation, Review, & Management  
Elder Financial Abuse Procedures & Prevention in California  
Fair Credit Reporting Act Compliance  
Fair Lending Compliance for Non-Lending Staff  
Fair Lending Practices  
Home Mortgage Disclosure Act (HMDA) Reporting  
How to Create & Manage Your Compliance Program  
IRS Reporting Requirements  
Member Business Lending Compliance  
Membership & Account Ownership  
Mortgage Lending Compliance Update  
National Credit Union Administration (NCUA) Hot Topics, Emerging Trends, & Examination Issues  
Power of Attorney  
Protecting Your Database from Hackers  
Real Estate Loan Review & Audit Procedures  
Regulation B and Regulation V Compliance  
Regulation CC, D & E Compliance  
Reporting Unclaimed Property in California  
Responding to Federal Levies  
Responding to Federal Subpoenas  
Rules for Handling Checking Accounts  
Sexual Harassment Awareness & Prevention Training  
The Final Rules for International Remittance Transfers  
TILA/RESPA & Mortgage Lending Compliance Update  
Trusts & Other Fiduciary Accounts  
Truth in Savings Act, Regulation D, & Regulation E Compliance  
Understanding the National Credit Union Share Insurance Fund (NCUSIF)  
Vendor Due Diligence  
What You Need to Know About Europay, MasterCard, and Visa (EMV) Chip Technology  
When a Borrower Dies  
 
Human Resources
Preparing for Workplace Violence: A Good Plan Can Stop the Bad Guys in their Tracks  
Sexual Harassment Awareness & Prevention Training  
Performance Management: A Seasoned Supervisor's Guide to Staff Development  
 
Leadership/Management
101 Credit Union Insights  
All Star Training  
Bank Secrecy Act for Volunteers  
CEO Succession Planning for Ensuring Your Credit Union's Future  
Coaching, Counseling, & Mentoring Skills  
Commercial Real Estate Lessons Learned from the Great Recession  
Credit Union Differentiation  
Demystifying Innovation  
Eight Techniques for Successful Networking  
Elder Financial Abuse Procedures & Prevention in California  
Financial Literacy, Credit Unions, and Generation Z  
Internal Embezzlement: Protecting Your Credit Union from Thieves Within  
Lead Different: 6 Solutions That Drive Positive Organization Change  
Leadership & Succession Planning for the Board  
Leading Change: Why Can't Things Just Stay the Same?  
Preparing for Workplace Violence: A Good Plan Can Stop the Bad Guys in their Tracks  
Snipers, Steamrollers and Chronic Complainers: Communication Tools for Dealing with Difficult People  
Speak to Be Heard  
Survival Skills for New Managers & Supervisors  
The Virtual Model: Dealing with Member Ghosts  
Turning Strategies into Results-Oriented Plans  
Performance Management: A Seasoned Supervisor's Guide to Staff Development  
 
Lending/Collections
Basic Consumer Lending  
Collections 101  
Commercial Real Estate Lessons Learned from the Great Recession  
Credit Card Compliance  
Fair Lending Compliance for Non-Lending Staff  
Fair Lending Practices  
Home Mortgage Disclosure Act (HMDA) Reporting  
How to Read a Credit Bureau Report  
How to Safely and Profitably Offer Loans to a Non-Prime Market  
Managing Your Operating Return on Assets (ROA): Loan/Deposit Pricing & Expense Control  
Member Business Lending Compliance  
Plastic Card Fraud & EMV  
Putting the 'Credit' Back Into Credit Union: Becoming Relevant in the Lending Marketplace  
REACH Executive Webinar: Strategies to Improve Your Commercial Lending Portfolio  
REACH Executive Webinar: Using Big Data to Predict Member Behavior & Needs  
Reading & Understanding Income Tax Returns  
Real Estate Loan Review & Audit Procedures  
Regulation B and Regulation V Compliance  
Skip Tracing  
Social Media: Driving Business Through Engagement  
The Virtual Model: Dealing with Member Ghosts  
TILA/RESPA & Mortgage Lending Compliance Update  
When a Borrower Dies  
 
Member Service
Business Account Administration  
Call Center Metrics from the Member's Perspective  
Deceased Member Accounts  
Demystifying Innovation  
Dormant Accounts & Escheat Procedures  
Fair Lending Compliance for Non-Lending Staff  
Financial Literacy, Credit Unions, and Generation Z  
Making the Most Out of Your First Encounter with a New Member  
Reading & Understanding Income Tax Returns  
Social Engineering: The Capacity for Catastrophe  
Social Media: Driving Business Through Engagement  
The Virtual Model: Dealing with Member Ghosts  
 
Operations/Security and Risk
All Star Training  
Blowing the Doors Off Business Development  
Call Center Metrics from the Member's Perspective  
Collections 101  
Commercial Real Estate Lessons Learned from the Great Recession  
ComplySight Compliance Solutions  
Counterfeit Checks, Cash, & Forgeries  
Credit Card Compliance  
Cybersecurity: FFIEC Initiatives & Observations from the 2014 Assessments  
Developing Your Robbery Prevention, Response, & Aftermath Training  
Dwight Johnston's Quarterly Economic Update  
Elder Financial Abuse Procedures & Prevention in California  
Fair Lending Compliance for Non-Lending Staff  
Guidelines for Creating Your Department's Budget  
Home Mortgage Disclosure Act (HMDA) Reporting  
How to Safely and Profitably Offer Loans to a Non-Prime Market  
Internal Embezzlement: Protecting Your Credit Union from Thieves Within  
IRS Reporting Requirements  
Making the Most Out of Your First Encounter with a New Member  
Managing Your Operating Return on Assets (ROA): Loan/Deposit Pricing & Expense Control  
Member Business Lending Compliance  
Protecting Your Database from Hackers  
Putting the 'Credit' Back Into Credit Union: Becoming Relevant in the Lending Marketplace  
Reading & Understanding Income Tax Returns  
Regulation B and Regulation V Compliance  
Risks & Rewards of Remote Deposit Capture  
Risks & Trends in IT Security  
Rules for Handling Checking Accounts  
Serving Members Who No Longer Need Branches  
Snipers, Steamrollers and Chronic Complainers: Communication Tools for Dealing with Difficult People  
Social Engineering: The Capacity for Catastrophe  
The Final Rules for International Remittance Transfers  
The Virtual Model: Dealing with Member Ghosts  
TILA/RESPA & Mortgage Lending Compliance Update  
Truth in Savings Act, Regulation D, & Regulation E Compliance  
Turning Strategies into Results-Oriented Plans  
Vendor Due Diligence  
Performance Management: A Seasoned Supervisor's Guide to Staff Development  
 
Volunteer/Supervisory Committee
101 Credit Union Insights  
7 1/2 New Things on the Board's Radar  
Bank Secrecy Act for Volunteers  
Board Governance & Liabilities  
CEO Succession Planning for Ensuring Your Credit Union's Future  
Credit Union Differentiation  
Eight Techniques for Successful Networking  
Establishing a Code of Ethics for Volunteers  
Fulfilling NCUA Financial Literacy Requirements for Directors, Parts 1 & 2  
Internal Embezzlement: Protecting Your Credit Union from Thieves Within  
Lead Different: 6 Solutions That Drive Positive Organization Change  
Leadership & Succession Planning for the Board  
Leading Change: Why Can't Things Just Stay the Same?  
Supervisory Committee Duties & Responsibilities  
The Virtual Model: Dealing with Member Ghosts  
Turning Strategies into Results-Oriented Plans  
 
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