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eTrain Anytime Archives — Education on Demand 

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Business Development/Marketing
Advertising Compliance: Rules & Risks  
Branches, Smart Phones, and New Technology: The Evolving Definition of Member Convenience  
Communications Skills for a Business Environment  
Creating a Sales Culture in Your Credit Union  
Credit Union History & Philosophy: Understanding the CU Difference  
Cross Selling Your Deposit Services  
Cross Selling Your Lending Services  
Eight Techniques for Successful Networking  
Increasing Member Retention  
Making the Most Out of Your First Encounter with a New Member  
Putting the 'Credit' Back Into Credit Union: Becoming Relevant in the Lending Marketplace  
Three Reasons Credit Unions Should Still Have SEGs  
 
Compliance/Regulatory
Credit Union Overdraft Fees are Attracting Class-Action Litigation  
Account Administration Rules & Procedures for Nevada Credit Unions  
All Star Training  
Bank Secrecy Act (BSA) for BSA Officers  
Bank Secrecy Act (BSA) for Frontline Staff  
Bank Secrecy Act (BSA) for Lenders  
Bank Secrecy Act for Volunteers  
Business Account Administration  
Checking Account Rules & Regulations  
Closed- and Open-end Lending Compliance  
Collections 101  
Compliance for Frontline Staff  
Compliance for Opening Accounts Online  
ComplySight Compliance Solutions  
Credit Card Compliance  
Dealing with Class Action Lawsuits  
Deceased Member Accounts  
Dormant Accounts & Escheat Procedures  
Effective Vendor Contract Negotiation, Review, & Management  
Elder Financial Abuse Procedures & Prevention in California  
Employment Practices for Managers & Supervisors, Part 1: Employment Discrimination, Diversity, & Harassment Issues  
Employment Practices for Managers & Supervisors, Part 2: Documentation, Discipline, Workers Compensation, & Privacy Issues  
Employment Practices for Managers & Supervisors, Part 3: Wage & Hour Issues  
Employment Practices for Managers & Supervisors, Part 4: Disabilities & Leaves  
Fair Credit Reporting Act Compliance  
Fair Lending Compliance for Non-Lending Staff  
Healthcare Reform Update  
Home Mortgage Disclosure Act Reporting  
How to Create & Manage Your Compliance Program  
IRA - A Step Up - eTrain Anytime Seminar  
IRA Fundamentals - eTrain Anytime Seminar  
Marketing & Advertising Compliance  
Member Business Lending Compliance  
Membership & Account Ownership  
Mortgage Lending Compliance Update  
National Credit Union Administration (NCUA) Hot Topics, Emerging Trends, & Examination Issues  
Reading & Understanding Financial Statements  
Regulation B and Regulation V Compliance  
Regulation CC, D & E Compliance  
Responding to Examination Reports & Regulatory Action  
Responding to Federal Levies  
Responding to Federal Subpoenas  
Rules for Handling Checking Accounts  
Social & Workplace Violence Prevention Techniques  
The 5300 Call Report  
The Final Rules for International Remittance Transfers  
The Pros & Cons of Prepaid Cards  
Trusts & Other Fiduciary Accounts  
Truth in Savings Act, Regulation D, & Regulation E Compliance  
Understanding the National Credit Union Share Insurance Fund (NCUSIF)  
When a Borrower Dies  
Writing Policies & Procedures  
 
Financials/Accounting
11 Ratios Every Credit Union Professional Should Know  
Accounting for Investments for Shapiro Credit Unions  
ACH Exceptions, Government Payments, & Deceased Account Holders  
ACH Risks for Business  
Alternative Revenue Strategies  
Balance Sheet Management Process for Shapiro Credit Unions  
Basics of Automated Clearing House (ACH) Transactions  
CNYIN Webinar: Get to Know the New NEFE  
Enterprise Risk Management, Part 1  
Enterprise Risk Management, Part 2  
Enterprise Risk Management, Part 3  
Form 990 & UBIT Update  
Fulfilling NCUA Financial Literacy Requirements for Directors, Parts 1 & 2  
Guidelines for Creating Your Department's Budget  
Interest Rate Risk Policy & Program Requirements  
Internal Embezzlement: Protecting Your Credit Union from Thieves Within  
Loan Participations: A Tool for Liquidity, Managing Risk, & Balance Sheet Allocation  
Managing Investment Portfolio Assets to Enhance Liquidity, Return, & Risk Exposure  
Managing Your Operating Return on Assets (ROA): Loan/Deposit Pricing & Expense Control  
Maximizing Non-Interest Income  
Payment Systems for the Future  
Policy & Review for Shapiro Credit Unions  
RateMap New User Webinar  
Reading & Understanding Financial Statements  
Shapiro Series: Strengthening Your Credit Union, Part 1 - Non-Interest Income  
The 5300 Call Report  
Understanding Investment Options for Shapiro Credit Unions  
 
Leadership/Management
20 Ways to Motivate, Inspire, and Energize Your Team  
All Star Training  
Bank Secrecy Act for Volunteers  
Board of Director Duties & Responsibilities  
CEO Succession Planning for Ensuring Your Credit Union's Future  
Coaching, Counseling, & Mentoring Skills  
Credit Union History & Philosophy: Understanding the CU Difference  
Eight Techniques for Successful Networking  
Elder Financial Abuse Procedures & Prevention in California  
Healthcare Reform Update  
Internal Embezzlement: Protecting Your Credit Union from Thieves Within  
Leadership & Succession Planning for the Board  
Leadership Skills for Middle Managers & Supervisors  
Planning Your Credit Union's Annual Meeting  
Recruiting the Next Generation of Board Members  
Responding to Examination Reports & Regulatory Action  
Shapiro Series: Strengthening Your Credit Union, Part 1 - Non-Interest Income  
Snipers, Steamrollers and Chronic Complainers: Communication Tools for Dealing with Difficult People  
Speak to Be Heard  
Survival Skills for New Managers & Supervisors  
Telephone Etiquette & Excellence  
The Art of e-Business Etiquette  
 
Lending/Collections
Basic Consumer Lending  
Closed- and Open-end Lending Compliance  
CNYIN Webinar: Get to Know the New NEFE  
Collections 101  
Cross Selling Your Lending Services  
Fair Lending Compliance for Non-Lending Staff  
Financial Counseling for Loan Officers  
Home Mortgage Disclosure Act Reporting  
How to Read a Credit Bureau Report  
Managing Your Operating Return on Assets (ROA): Loan/Deposit Pricing & Expense Control  
Plastic Card Fraud & EMV  
Putting the 'Credit' Back Into Credit Union: Becoming Relevant in the Lending Marketplace  
RateMap New User Webinar  
REACH Executive Webinar: Strategies to Improve Your Commercial Lending Portfolio  
REACH Executive Webinar: Using Big Data to Predict Member Behavior & Needs  
Reading & Understanding Income Tax Returns  
Regulation B and Regulation V Compliance  
Reverse Mortgages  
Shapiro Series: Strengthening Your Credit Union, Part 1 - Non-Interest Income  
Skip Tracing  
The Pros & Cons of Prepaid Cards  
When a Borrower Dies  
 
Operations
2014 Economic Outlook  
Account Administration Rules & Procedures for Nevada Credit Unions  
All Star Training  
Collections 101  
ComplySight Compliance Solutions  
Counterfeit Checks, Cash, & Forgeries  
Creating a Sales Culture in Your Credit Union  
Cross Selling Your Lending Services  
Dealing with Class Action Lawsuits  
Disaster Preparedness, Recovery, & Business Resumption  
Dwight Johnston's Quarterly Economic Update: Sooner Rather Than Later?  
Elder Financial Abuse Procedures & Prevention in California  
Fair Lending Compliance for Non-Lending Staff  
Guidelines for Creating Your Department's Budget  
Healthcare Reform Update  
Internal Embezzlement: Protecting Your Credit Union from Thieves Within  
IRA - A Step Up - eTrain Anytime Seminar  
IRA Fundamentals - eTrain Anytime Seminar  
Making the Most Out of Your First Encounter with a New Member  
Managing Your Operating Return on Assets (ROA): Loan/Deposit Pricing & Expense Control  
Maximizing Non-Interest Income  
Mobile Marketing is More Than a Text Message  
Planning Your Credit Union's Annual Meeting  
Putting the 'Credit' Back Into Credit Union: Becoming Relevant in the Lending Marketplace  
Regulation B and Regulation V Compliance  
Responding to Examination Reports & Regulatory Action  
Risks & Rewards of Remote Deposit Capture  
Risks & Trends in IT Security  
Rules for Handling Checking Accounts  
Serving Members Who No Longer Need Branches  
Shapiro Series: Strengthening Your Credit Union, Part 1 - Non-Interest Income  
Snipers, Steamrollers and Chronic Complainers: Communication Tools for Dealing with Difficult People  
Social & Workplace Violence Prevention Techniques  
The 5300 Call Report  
The Final Rules for International Remittance Transfers  
The Pros & Cons of Prepaid Cards  
The Ten Worst Security Mistakes Credit Unions Make  
Trends in Financial Service Innovations  
Truth in Savings Act, Regulation D, & Regulation E Compliance  
 
Volunteer/Supervisory Committee
7 1/2 New Things on the Board's Radar  
Bank Secrecy Act for Volunteers  
Board Governance & Liabilities  
Board of Director Duties & Responsibilities  
CEO Succession Planning for Ensuring Your Credit Union's Future  
Dealing with Class Action Lawsuits  
Eight Techniques for Successful Networking  
Establishing a Code of Ethics for Volunteers  
Fulfilling NCUA Financial Literacy Requirements for Directors, Parts 1 & 2  
Internal Embezzlement: Protecting Your Credit Union from Thieves Within  
Leadership & Succession Planning for the Board  
Planning Your Credit Union's Annual Meeting  
Recruiting the Next Generation of Board Members  
Responding to Examination Reports & Regulatory Action  
Shapiro Series: Strengthening Your Credit Union, Part 1 - Non-Interest Income  
Supervisory Committee Duties & Responsibilities  
The 5300 Call Report  
 
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