Ken Rutkowski, co-founder of “Business Rockstars” and Media Entertainment Technology Alpha Leaders (MET-al) International; and Carey Lohrenz, former F-14 Tomcat fighter pilot and author of “Fearless Leadership”

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  • “Credit Union Trends”—gave credit union leaders something to think about when planning for the next 5-10 years. Computers and technology are changing the workforce as we know it, and age and household demographics can’t be ignored. Credit unions will be players in some interesting upcoming trends if their leaders keep their eyes open to their surroundings.
  • “Payments Security, Landscape, and Roadmap”—the latest breach and security trends are valuable indicators, as well as fraud losses. There’s a shift with criminals migrating to “card not present” breaches versus the “card present” breaches of the past. They are moving to the path of least resistance (card-not-present) for new opportunities.
  • “The Future of the Vehicle Industry”—autonomous vehicles, electric vehicles, and fewer vehicles sold per capita is the wave of the auto industries future, which has lending implications and opportunities for credit unions. Per-capita vehicles sold will drop noticeably. But what will increase is digital-mobile sales, registration, and title administration to make the end-user experience and internal lending operations more convenient.
  • “Proven Strategies to Create Fiercely Loyal Members”—as credit unions collectively hit record highs in membership, how will they engender loyalty to current and new consumers who have an array of options to choose from in the financial services space? The right strategy can help.
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