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CYBER-ATTACK WARNINGS HEIGHTENED
updated 04/30/13 10:07 AM
California CU Shares Perspective
Some credit unions within the industry—especially the larger ones—are preparing for what information-technology leaders are predicting might happen on May 7: A widespread cyber-attack that could knock out several credit unions' internet and mobile service to members.

Warnings about that specific date regarding possible cyber-attacks, known as Distribute Denial of Service (DDoS) attacks, have been issued by the Credit Union National Association (CUNA). The attacks are aimed at disrupting or suspending online service by saturating a target's network with external communication requests to overload its server.

One California credit union has already experienced such an attack. Patelco CU suffered its own DDoS incident in January and February, where the credit union's members couldn't gain access online to their accounts on two separate occasions.

Patelco learned it was one of the first credit unions among several financial institutions nationwide to become a target of DDoS attacks originating from somewhere in Iran, as evidenced by news reports at the time. No loss of data or theft occurred in either attack, and mobile services were unaffected. Still, the credit union takes the threat extremely seriously.

The hackers “may be looking for other vulnerabilities within the credit union,” said Anthony Vitale during an interview with CU Weekly earlier this year when he held the position of vice president of information technology for Patelco. He has since transitioned to an outside opportunity. “This requires a credit union to take an honest internal look at where there may be vulnerabilities. The bar truly has been raised with these attacks.”

Federal officials reportedly expect the wave of DDoS attacks to continue.

If a credit union is subject to an attack, it will notice a large spike in Internet traffic to its website from one or more IP addresses, and the website will become unresponsive. Proactive measures a credit union can take include:

  • Alerting its network team to actively monitor in-bound Internet traffic that day. The team should be prepared to block traffic from specific IP addresses in an effort to maintain their website's ability to respond to normal business requests.
  • Consider alerting members about the Internet threat for May 7 and asking members to execute critical online banking business on a different day or come into the credit union office.
  • Educating call center staff on the symptoms of a denial of service attack so they can better serve the members and notify their network teams if an attack is underway. The call center staff should be prepared with alternatives to serve the members.

                           
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LEADERS ENGAGE WITH STATE LAWMAKERS updated 04/15/14 09:44 AM
Card Security a Hot Topic
Credit union professionals and volunteers took a stand for their members in Sacramento from April 7-8 during the California Credit Union League’s 2014 Government Relations Rally (GRR)—an event that attracted more than 75 attendees and helped build relationships with state legislators.

CO-OP ANNOUNCES SHAREHOLDER DIVIDEND updated 04/14/14 01:37 PM
Patronage Pool of $30.5 Million
CO-OP Financial Services has announced a shareholder dividend pool of $30.5 million for 2013—a 17 percent increase from 2012. Since becoming a credit union-owned cooperative in 1996, CO-OP’s total shareholder patronage has been $284.8 million.

DBO REPS ADDRESS 'CUOLI' INVESTMENTS updated 04/14/14 01:05 PM
State CU Update Given
California Department of Business Oversight (DBO) Commissioner Jan Owen and Deputy Commissioner of Credit Unions Erick Orellana gave attendees an overview of the department during the California Credit Union League’s 2014 Government Relations Rally (GRR) last week in Sacramento and welcomed questions from attendees.

CONGRESSMEN CONCERNED OVER RBC RULES updated 04/09/14 01:18 PM
Questions Arise During Hearing
Reps. Ed Royce, R-CA, and Brad Sherman, D-CA, questioned National Credit Union Administration (NCUA) General Counsel Mike McKenna on the effectiveness of the NCUA's proposed risk-based capital rule during a House Financial Services Committee hearing last week.