|L-R: Chris Bruno, CEO of McKesson Employees FCU; Mark Klinkert, VP of Education and Training; John Tippets, former CEO of North Island CU and American Airlines FCU; Linda White, CEO of United Health CU; and Larry Palochik, Member Solutions|
CHAPTER FORUM: 'RELEVANCY' IN FOCUS
updated 10/29/13 06:36 AM
Thought-Provoking Insight Delivered
Credit union chapter members from across California and Nevada gathered Oct. 27 at the Hyatt Regency in San Francisco to attend the 2013 Chapter Forum, which offered a full day of valuable networking and educational sessions for attendees who were eager to share individual stories about the work their chapters are accomplishing.
The day's events also offered strategies for recognizing whether a chapter under the California and Nevada Credit Union Leagues is heading into irrelevancy, and what leaders can do to reverse this trend.
Mark Arnold, president of On The Mark Strategies, shared how credit union chapters need to evaluate their relevancy, and how to re-engage those in the industry. "If you chapter doesn't have a clear vision about what you're trying to accomplish, you will become a mediocre chapter," Arnold said. He said chapters need to have a "clear vision," as well as one that's unique and consistent.
Besides participating in breakout discussions and activities, attendees also heard from John Tippets, former CEO of North Island CU and American Airlines FCU. Tippets shared how credit unions should reinforce their principles through practical and generous ideals, courage, hard work, and good character. Overall, credit union leaders should "love what you do, love the people you do it with, and love the people you do it for," he said. "Love has great application in the credit union world."
The night before, attendees applauded their peers during the Chapter Awards Reception at the Four Seas Restaurant, and on Saturday there were other recognitions as well. The following individuals and chapters were recognized for their outstanding achievements in 2013:
Chapter Awards of Excellence
Chapter All-Star Awards
Chapter PAC Awards (Political Action Committee)
Chapter RMJ Awards (Richard Myles Johnson Foundation)
Chapter Best Practice Showcase Awards
ANNUAL FED WEBINAR ON REGS, GUIDANCE updated
11/21/14 10:32 AM
Also, FinCEN Issues Advisories
Senior staff at the Federal Reserve will host an annual webinar to provide a recap of recent regulatory changes and highlight various inter-agency guidance. The webinar will also discuss current hot topics in the financial services industry and give a glimpse of future regulatory changes.
DIANA DYKSTRA RECEIVES 'EAGLE AWARD' updated
11/20/14 10:41 AM
Outstanding Record of Achievement
Diana Dykstra, president and CEO of the California and Nevada Credit Union Leagues, was presented with the American Association of Credit Union Leagues’ highest honor—the Eagle Award—this week during AACUL’s winter meeting in Hawaii.
LEAGUE SURVEY EXTENDED TO NOV. 21 updated
11/19/14 10:57 AM
Overdraft and Courtesy Pay
The deadline for the California and Nevada Credit Union Leagues’ survey to obtain information about credit unions’ overdraft and courtesy-pay programs has been extended to Nov. 21.
CUs RECEIVE UNRIVALED SURVEY SCORE updated
11/18/14 11:10 AM
Ranked First in 'Customer Satisfaction'
Credit unions are ranked first in customer satisfaction, significantly outpacing all other financial services, according to findings released Tuesday by the American Customer Satisfaction Index (ACSI).