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THE COST OF 'TCPA' NON-COMPLIANCE
updated 08/11/14 01:44 PM
Challenges and Recommendations
Wells Fargo Bank: $950,000. JP Morgan Chase: $11.3 million. Bank of America: $32.1 million. Wells Fargo Home Mortgage: $17.1 million. Sallie Mae: $24.1 million.

These are just a sampling of class-action settlements seen in the last few years based on alleged violations of the Telephone Consumer Protection Act (TCPA).

With statutory penalties of $500 to$1,500 per violation (each call is treated as a separate violation), TCPA is quickly becoming the new favorite statute among class-action attorneys.

Click here to read the entire Legal column within the August/September edition of Credit Union Digest!

 
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SPEAKER DELVES INTO DATA PRIVACY updated 10/22/14 11:57 AM
The Credit Union Connection
As the Big Data Panel during REACH 2014 kicked off on Wednesday, it was apparent “big data” is everywhere and infiltrates all facets of our lives. But how much do consumers value their privacy, and what does it mean for credit unions?

SOCIAL CHARM: INGREDIENT FOR SUCCESS updated 10/22/14 07:59 AM
Chen Lizra at REACH
“Engagement” is one of the top buzz words circulating around REACH 2014—and TED speaker, business consultant, and author Chen Lizra shared some unique insights during the general session on Tuesday. Her buzz word: “social charm.”

INNOVATION PANEL SPURS TAKE-AWAYS updated 10/22/14 05:21 PM
Three CU Industry Perspectives
Attendees at REACH 2014 received a plethora of ideas from Tuesday’s innovation panel to take back to their credit unions—not the least of which included more interaction between employees and leaders, and free-flow of ideas from the bottom up.

WHAT 'REACH' MEANS TO YOUR CU updated 10/22/14 05:00 PM
Unique Cross Section of Opinions
What’s your perspective of “REACH”? And what does it mean to your credit union? On Monday afternoon, the California and Nevada Credit Union Leagues’ 2014 Annual Meeting and Convention was in full swing—so we asked several attendees at this year’s REACH conference their opinion.