|Members of the Shapiro Advisory Committee with California and Nevada Credit Union Leagues staff (L-R): Diana Michaels, CEO of Western Healthcare FCU and Chairman of the committee; Chris Bruno, CEO of McKesson Employees FCU; Lucy Ito, EVP and COO of the Leagues; Chuck Papenfus, CEO of Inland Valley FCU; Nancy Blackstock, CEO of Atchison Village CU; Steven Serfozo, CEO of McClatchy Employees CU; Deanne Figueras, Manager of Meetings, Conventions, and Small Credit Union Support for the Leagues; Suzanne Leedale, CEO of SLO CU; Shannon Workman, CEO of Lutheran Credit Union of America; and Pat Redo, CEO of Monterey County Employees CU|
SHAPIRO CUs TACKLE ISSUES AT SUMMIT
updated 08/13/13 11:00 AM
Engaging Speakers Draw Diverse Crowd
The 2013 Shapiro Summit brought together a diverse group of more than 50 credit union leaders last weekend to share their experiences and successes within the challenging, yet rewarding, world of small credit unions.
Lucy Ito, executive vice president and COO of the California and Nevada Credit Union Leagues, welcomed attendees and thanked the audience for taking time on a Saturday to come together for a day of networking, brainstorming, and learning. Small credit unions are integral to the credit union movement's philosophy, she said.
The summit—held at the Leagues' headquarters in Ontario, CA—comes at a time when the economy and regulatory environment are dealing small credit unions a mixed bag. Sustainability is being reinforced by a slow-growing economy, higher consumer confidence, and generally increasing membership. Nonetheless, rules and regulations remain a major hurdle.
Meanwhile, engaging members through mobile and tablet technology is a huge focus, as well as simplifying product-and-service offerings.
"Do we have to have every product for every member? No," said Diana Michaels, CEO of Western Healthcare FCU and Chairman of the Shapiro Advisory Committee.
She described her credit union's changes to policies, underwriting, monitoring, and risk-based lending since the recession ended in 2009. "Members are so happy we're giving them a loan, they're listening to our advice on how they can make good financial decisions."
The day before, Leagues President and CEO Diana Dykstra sat down with CEOs at a roundtable event to get their thoughts on how the California League can better serve Shapiro Group credit unions ($50 million in assets and under), gaining feedback from those who attended. The Shapiro Networking Reception held afterwards proved invaluable to CEOs looking to connect with their peers.
Besides Michaels, the summit's run-down of speakers the next day included:
The day before, Deluxe Laboratories FCU CEO Jason Makohon was the recipient of this year's Cathy Arra Memorial Scholarship. The scholarship was created in memory of longtime Shapiro Group manager and League employee Cathy Arra, who passed away in 2011.