updated 09/23/13 02:19 PM
COLLECTIONS 101: PAST-DUE ACCOUNTS
Guidelines for an Organized Approach
And if you’re new or inexperienced in collections procedures, how do you even know where to begin?
Get started with the Collections 101 webinar on Oct. 2 at 10:00-11:30 a.m. Credit union lending expert Rick Menton will educate you on the operational guidelines for a methodical, organized approach to credit union collections, and valuable tips and techniques for handling delinquent loans and accounts.
Menton will utilize real life experiences from his years in collections to emphasize and highlight information. Case studies and group exercises are integrated in the program.
Topics to be discussed:
  • Delinquency causes
  • Using the telephone
  • Under 30–day delinquency ratios
  • Skip tracing
  • Handling debtor objections
  • Repossessions and collateral
  • Fair Debt Collections Practices Act (FDCPA)
  • Policies
Ready to register? Click here!
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