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Take a visual journey and explore the faces behind the California and Nevada credit union movement at a number of events, meetings, fundraisers, and conferences!
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|Arrowhead CU team members deliver groceries to Mary’s Mercy Center.|
The annual meeting kicked off on April 9 during which Catalyst president and CEO Kathy Garner shared with audiences corporate milestones for 2012, including exceeding its financial performance and efficiency projections with a net income of $13.9 million, and increasing its total membership to nearly 1,300 credit unions, up from approximately 900 members at the time of its inception. There are currently 235 California and Nevada credit unions under the Catalyst umbrella.
Garner also noted that Catalyst is substantially ahead of its 2013 retained earnings ratio target, currently at 86 basis points compared to the 45 basis points the National Credit Union Administration (NCUA) requires by October 2013. Looking to the rest of 2013, she expects Catalyst to continue deepening its relationship with members and establish more meaningful feedback.
New board members were also elected during the meeting and include Bill Before of Spokane Teachers CU in Liberty Lake, WA; Syed Dinar of Texas Bay Area CU in Houston; Lin Hodges of Associated CU in Norcross, GA; John Papagno of Alive CU in Jacksonville, FL; and Trevor Tokishi of Valley Isle Community FCU in Kahului, HI.
Following the annual meeting was Catalyst's Accelerating Success Conference that featured five speakers who discussed various elements of the credit union industry and economy. Topics presented include an Economic Outlook for Credit Unions, How Mobile Banking Can Increase ROI, Managing Liquidity and Other Critical Issues, and Using Innovation to Move Your Credit Union Forward.
One of the speakers was Kelly McDonald, a marketing and advertising expert, and author of Crafting the Customer Experience for People Not Like You, who spoke on improving credit union member experience.
McDonald also shared key generalities relevant to targeted age groups.
“You can’t control the economy or the stock market, but the member experience is 100 percent in your control at all times,” McDonald said during her presentation.