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From the Editors of CU Weekly

updated 01/21/14 08:26 AM
Honors Celebrate Customer Experience
FIS, the world’s largest provider of banking and payments technology and a California and Nevada Credit Union Leagues business partner, has won a pair of International Service Excellence Awards from the Customer Service Institute of America.

FIS won the 2013 International Service Excellence Award for its North American Card Solutions division in the category of Division of a Large Business, recognizing FIS’ continuous efforts to deliver the best service to clients through technology and personal support.

“The needs of our clients are constantly evolving and, to meet them, we must always improve and innovate the ways we respond to their changing needs,” said Bruce Lowthers, EVP, North American Card Solutions, FIS. “Our team set a goal of delivering superior client experiences and these awards help validate that we are on the right path. While we are excited about this recognition, we remain committed to our goal and will push ourselves always to help our clients continue to be successful.”

FIS North American Card Solutions Chief Client Officer, Serena Smith, was named Chief Customer Officer of the Year. The award recognizes the many ways she leads her team to succeed for clients, such as implementing a case management system in order to analyze and review how quickly and thoroughly each client issue is handled. Smith is resolute in ensuring the team asks for feedback during every client interaction in order to resolve client issues as quickly as possible.

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