Emergency Preparedness Plan Content & Samples

Whether it’s to deal with the current COVID-19 pandemic, a natural disaster, or systemwide power outage, it’s important to have comprehensive emergency preparedness plan. Please see below for sample content you may wish to add to your Emergency Preparedness Plan.

For questions, please email Covid19@ccul.org. (Check back often for additional sample content)


What objectives should credit unions have in their plans, particularly as it relates to the Coronavirus?

Make sure appropriate measures are in place to reduce transmission of the virus among employees and members, and to keep all safe; maintain essential operations and services and minimize disruption due to absenteeism by implementing appropriate supplemental plans; satisfy regulatory requirements of having a preventative program, documented strategy and a testing program.

How many components should the plan have?

It’s important to have not only a business continuity plan and a crisis management plan, but also an effective communications plan.

How would a credit union deal with a contagious event, such as COVID-19?

Since this virus can be transmitted from members to employees, and vice versa, it is important to have a hierarchy of control to reduce exposure.

Your credit union could consider doing the following:

  • Making changes to the work environment to reduce transmission, including changing the physical appearance of the office space to create a more social distancing situation or implement self-serve technology.
  • Modify employees’ work schedules, such as allowing some to work from home; having ill workers stay at home; discontinuing nonessential travel; developing practices to minimize face-to-face contact between workers through extended use of emails, websites, and teleconferencing.
  • Reduce the duration, frequency, and intensity of exposure by promoting personal hygiene, including providing tissues, no-touch trash cans, hand sanitizer stations, disinfectants and disposable towels for employees to clean their work surfaces. Encourage employees to get flu vaccines and other immunizations. Also provide training on risk factors and protective behaviors.

What’s the purpose of a crisis management team?

It’s important for a credit union to have a crisis management team to coordinate the institution’s efforts when dealing with something like a pandemic.

First, identify the numbers of the team as well as the team leader. Once a contagion is reported either at the credit union or within the community, the team should evaluate the situation and determine whether to activate the crisis management plan. 

A crisis management team may take the following steps:

  • Monitor all news media for the latest information.
  • If the event was triggered by an internal employee, make certain that information is gathered about who the employee was in close contact with. Notify all individuals to insure they are aware and can take any steps needed to avoid infection. Notify department managers to notify the team if one or more of their employees become ill.
  • After the situation is over, schedule a debrief to see what worked and what can be improved on for future.

Other Items for Considerations