Resources to help you navigate the changing regulatory landscape

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‘Trusted Contact’ Resources Available: Access InfoSight Toolkit

Credit unions are on the frontline in the fight against elder financial exploitation. To help in that effort, the California and Nevada Credit Union Leagues have partnered with League InfoSight to provide you with new valuable tools and resources designed to implement a Trust Contact program.

These resources are available for League members at no cost as part of its membership benefits.

Multiple agencies — including the Consumer Financial Protection Bureau (CFPB) and National Credit Union Administration (NCUA) — have encouraged credit unions to permit members to add a Trusted Contact Person to their account as another defense against financial fraud.

To aid credit unions, specific “Trusted Contact” resources developed include:

  • Model policies.
  • Model procedures.
  • Model script.
  • Model authorization form.
  • Frequently Asked Questions (FAQs).
  • Additional resources from state and federal regulators

League members can access the Trusted Contact Person Toolkit through League InfoSight. They can also access these resources through CU PolicyPro, a comprehensive policy management system.

Access the ‘Compliance Hotline’
Your League-member benefits include the Compliance Hotline — providing exclusive access to dedicated compliance experts:

Using the above phone number and email address, you can gain access to a knowledgeable team that’s ready to address all your credit union’s compliance inquiries — promptly and efficiently. With the Compliance Hotline, you can proactively respond to impromptu questions and issues by getting clarity and insight on technical topics that normally slow you down. We want to help you unlock the full potential of your League membership by leveraging the resources and support you need to navigate the complex world of compliance effortlessly. We’re ALWAYS just a phone call or email away!

Additionally, other League-member compliance resources include:

  • ViClarity
  • CU PolicyPro
  • ComplySight
  • InfoSight
  • CU Store
  • Record Retention Guide
  • GRC Technology Solutions

For more information, email Lisa Quaranta.

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