Hispanics have become an important part of the U.S. society, culture, and economy. They are the major minority group in the United States and constitute 18 percent of the country’s total population. Moreover, 14 percent of Hispanic households are reported to be unbanked. This represents an opportunity for credit unions to develop products and services to engage this significant portion of the population and develop long lasting financial relationships. 

What makes an effective leader?  Possessing the qualities of a great coach. Leaders who use coaching skills can improve morale, retain their key people, and experience greater productivity. This skills-based training focuses on integrating coaching to develop employees and teams.

In today’s competitive lending environment, most credit unions focus on how to get more loans in the door rather than look at the internal processes and the loan opportunities we are missing today in our credit unions.