Consumers, Data and Money: CUs Gain Insight at Filene Event

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Panelists engage each other in discussion during the "Technology and Consumer Thinking: Credit Unions in an Age of Insecurity" event.
Panelists engage each other in discussion during the "Technology and Consumer Thinking: Credit Unions in an Age of Insecurity" event.

Nearly 100 leaders from across the credit union system in California and the nation attended a special event hosted by Filene Research Institute’s Center for Emerging Technology in Irvine, CA from Jan. 28 – 29, entitled "Technology and Consumer Thinking: Credit Unions in an Age of Insecurity.”

The event focused on how data and money are intersecting through new financial technologies, and how this impacts the decision-making of credit union members. Insights were gained from leading experts who work outside of the credit union industry as well.

The second day put the first day’s learning into action by having attendees work with keynote experts in facilitated sessions. Participants put the ideas they learned into action plans that can be taken back to their credit unions and organizations.

Host speakers included Bill Mauer, filene fellow of emerging technology, professor at UC Irvine, and director of the Institute for Money, Technology and Financial Inclusion; and Hope Schau, filene fellow of consumer decision-making and professor of marketing at University of Arizona.

Keynote speakers included Mehrsa Baradaran, professor of law at UC Irvine; Noelle Stout, faculty at Apple University; Naomi Sugie, professor of criminology, law and society at UC Irvine; and Tony Hernandez, president and CEO of the Defense Credit Union Council.

The following slide presentations by speakers give a glimpse into what credit union leaders learned at the event:

Discussions, presentations and panels focused on: “Looking More Closely at the Present to Understand the Future;” “The Insecurity Paradox: How Technology Mitigates and Magnifies Insecurity;” “Technology and Veteran Insecurity: The Good, The Bad and The Ugly;” “The Color of Money;” “Automating Foreclosure: A Cautionary Tale;” and “The Lessons of Fintech Apps.”

Others touched on: “Finding Work With a Criminal Record: Precarious Employment in an Age of Incarceration;” “Approaching Insecurity by Cultivating Member Touchpoints;” “So You Designed an AI Credit Scoring Tool — What Happens Next?”; “Key Credit Union Implications;” and “The Future of Research for Credit Unions.”

Filene Research Institute’s Center for Emerging Technology at UC Irvine looks far into the future to connect credit unions with the most impactful technology and drive forward-thinking business decisions. The Centers of Excellence form the pillars of Filene's research agenda, which seeks to advance consumer financial wellness by transforming cooperative finance and moving credit unions forward.

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