These days, if you ask credit union professionals their thoughts about long-term success, they’ll tell you that delivering the best possible experience for members is key. However, not everyone agrees on the goals set for your credit union’s customer experience program.
Yet, the success of this program hinges on getting buy-in from your stakeholders. So, how do you persuade these individuals to participate or at least endorse your program?
In this article, we’ll concentrate on identifying your stakeholders, demonstrating to them the value of a program to improve the customer experience, and securing their help in making your program successful.
For more information on how CUSG can help, contact us today at info@CUSG.com. CUSG is a business partner of the California and Nevada Credit Union Leagues.